Safety: Garage doors are heavy and spring/cable systems can be under significant tension. Do not loosen or disassemble high-tension hardware unless you are qualified to do so.
When the Door Is Unstable
If the door is crooked, partly off track, hanging from damaged hardware, or has a loose cable, keep people and property clear of the door.
When Access Is Blocked
A door that will not open can trap a vehicle or interrupt normal access. Describe the exact symptoms when you call so the likely service need is clear.
Availability Varies
Call to discuss the problem and current service availability. We do not publish a response-time guarantee because timing depends on scheduling and the job.